Storefront
An internal platform with comprehensive resource, offering solutions and tools to ensure a uniform brand experience across all customer interactions
Process
Research Information Architecture Wire-framing Interaction design Prototyping Accessibility review Design Critique
Problem
- Information exists on several platforms, which may or may not be connected
- Limited knowledge on how to merge our various offerings into user applications
- Inconsistent experience across platforms and different tech stack
- Naming standards across different platforms are not relevant and confusing for different user group
Solution
- Create one stop shop for all the users using our resources.
- Unify tech stack for all platforms in react and organize relevant names
- Increase clarity in finding resources easily
- Improve accessibility and reusability of resources across the organization
90mins
Research methodology
Userzoom with moderated session
20-45min
per user
To identify existing resources and relevant documentations
24
Participants
12 power users | 8 light users | 4 New Joiners
40% users were not aware of the availability of resources
New joiners did not receive these resources as a part of their onboarding program
Research objectives
Evaluate users knowledge on existing platforms
Understand the challenges they face, finding resources
Capture users feedback on the value proposition
Test low fidelity designs with users to get their reactions.
Information Architecture
Low & Hi Fidelity Screens
